Refund & Cancellation Policy

Deposit & Cancellation Policy

A £50 booking deposit is required to secure all appointments. Deposits are strictly non-refundable but may be transferred once where a minimum of 48 hours’ notice is provided.

If an appointment needs to be rearranged due to illness or emergency, every effort will be made to reschedule the booking at the earliest possible date and the deposit will automatically carry over.

If a client is unhappy with a change made by the clinic on the day of the appointment, this will always be handled fairly and appropriately, including offering a refund where applicable.

Once a new appointment date has been agreed and confirmed, the original deposit is considered used and cannot later be refunded, transferred, or disputed.

Cancellations or appointment changes made within 48 hours of the appointment time may incur a charge of up to 50% of the remaining booking balance (minus the deposit) using the card stored on file.

Due to the nature of aesthetic treatments, results may vary from person to person and therefore completed treatments are non-refundable.

By booking an appointment with HR Cosmetics, you confirm that you have read and agreed to these terms.